Payment and Refund Policy

Payment and Refund Policy

Effective Date: October 1, 2025

Andy's General Floor Service (“Company”, “we”, “our”, “us”) provides professional carpet and rug cleaning services across the United States. This Payment and Refund Policy (“Policy”) explains our payment procedures, cancellations, and refund terms in compliance with applicable U.S. federal and state consumer protection laws.

1. Payment Procedures

We do not accept online payments through our website. Payment details are provided directly by our management team once your service order has been confirmed. Accepted methods may include bank transfer, certified check, or other secure payment methods specified by our team. Full payment or a deposit, if applicable, is required prior to commencement of any cleaning services, unless otherwise agreed in writing.

2. Service Confirmation

All services are officially confirmed after a company representative contacts you to verify your cleaning requirements, schedule, and pricing. No work will begin without explicit confirmation. The Company reserves the right to refuse service for unsafe, illegal, or incomplete requests.

3. Cancellation Policy

• Before service begins: Clients may cancel their service request before the scheduled cleaning. Full refunds may be issued, minus any reasonable administrative or preparation costs.
• Partially completed services: If a cleaning service has begun but is not fully completed, any refunds will be prorated based on work performed and resources expended.
• Custom or specialized cleaning: Certain services that require special materials or preparation may be non-refundable once the service starts. Clients will be notified in advance of any non-refundable components.
• Force Majeure: In cases of unforeseen events outside the Company’s control, including severe weather, natural disasters, or government restrictions, services may be rescheduled or refunded at the Company’s discretion.

4. Refund Requests

All refund requests must be submitted in writing via email or phone within seven (7) business days following cancellation or service completion. Each request is evaluated individually to ensure it complies with this Policy and applicable U.S. federal and state laws.

5. Dispute Resolution

Any disputes regarding payments or refunds should first be submitted to our management team in writing. We are committed to resolving issues amicably. If informal resolution is not possible, disputes may be escalated to mediation, arbitration, or small claims court, as permitted under applicable U.S. law.

6. Legal Compliance

This Policy is designed to comply with U.S. federal consumer protection laws, including the Federal Trade Commission (FTC) guidelines, relevant state laws, and the Uniform Commercial Code (UCC) where applicable. We ensure all transactions are transparent, fair, and legally compliant.

7. Contact Information

For questions regarding payments, cancellations, or refunds, please contact us:

• Company Name: Andy's General Floor Service
• Address: 3801 Cottage Ter, Brentwood, MD, 20722-1629
• Email: alfredweaver@andysfloorclean.com
• Phone: (301) 277-1129